F.A.Q.

Wie können wir dir helfen?

Wie lange dauert meine Bestellung?

Shipping information

Shipping Methods: We offer various shipping options to suit your needs:

  • DHL: 1-3 working days
  • Deutsche Post: 2-5 working days

Shipping costs: Shipping costs vary depending on destination and shipping method:

  • DHL: 4,99 €
  • Free standard shipping for orders over €60

Processing time: All orders are processed and shipped within 1-2 business days.

Delivery times: Delivery times depend on the shipping method chosen and the destination. In the event of unexpected delays, we will inform you immediately.

Tracking: As soon as your order has been shipped, you will receive an email with the tracking information. You can track the status of your delivery online at any time.

    Ordering information

    Ordering process:

    1. Select product: Browse our range and select the products you want.
    2. Add to cart: Place the selected items in the shopping cart.
    3. Proceed to checkout: Click on the shopping cart and proceed to checkout.
    4. Fill out details: Enter your shipping and payment information.
    5. Review order: Review all details and confirm your order.
    6. Complete order: Click on "Complete order" and you will receive an order confirmation by email.

    Payment methods: We offer various payment methods to give you maximum flexibility:

    • Credit card (Visa, MasterCard, American Express)
    • PayPal
    • Apple Pay
    • Google Pay

    Order confirmation: After completing your order, you will receive an order confirmation by email containing all the details of your order.

    Order status: You can view the status of your order at any time in your customer account. We will also keep you updated by email.

    Changes or Cancellations: If you wish to make changes to your order or cancel it, please contact us immediately

    Customer support: Our customer service is happy to help you with any questions or concerns via our contact form.

    Data protection: Your data is safe with us. We use it exclusively to process your order and do not pass it on to third parties. You can find further information in our data protection declaration.
    Wie kann ich meine Artikel zurückgeben?

    Returns & Refunds

    Returns: We want you to be satisfied with your purchase. If you still want to return an item, we offer a straightforward return process:

    • Return period: You can return your items within 14 days of receipt.
    • Conditions: Items must be unused, unworn and in their original condition. All tags must still be attached.
    • Return form: Fill out the return form included with your order or download it from our website.
    • Packaging: Pack the items securely, together with the completed return form.

    • Return address: Send the package to our return address:

    Online Shop Tchamou
    Wilhelmstr.41
    72764 Reutlingen
    Germany

    • Shipping costs: Return shipping is the responsibility of the buyer unless the item is damaged or defective.

      Refunds: Once we have received and inspected your return, we will initiate the refund:

      • Processing time: Returns and refunds may take up to 14 days to process.
      • Refund method: The refund will be processed using the original payment method used. Depending on your payment provider, it may take a few days for the refund to appear in your account.
      • Notification: You will receive an email once the refund has been processed.

        Exchange: If you would like to exchange an item, please proceed as follows:

        • New order: Place a new order for the desired item.
        • Returns: Return the item you wish to exchange in accordance with the return policy above. We will refund your money once we have received and inspected the return.

          Damaged or faulty items: If an item arrives damaged or faulty, please contact our customer service immediately. We will offer you a solution as soon as possible.
          Wie kann ich die richtige Größe für mich auswählen?

          Sie können ganz einfach die beste Größe für sich finden, indem Sie unseren Größenratgeber nutzen, der eine Umrechnungstabelle für alle gängigen Ländergrößensysteme enthält.
          Der Größenratgeber ist praktischerweise auf der Seite jedes Produkts verfügbar.
          Welche Zahlungsmethoden akzeptieren Sie?
          • Alle gängigen Kreditkarten, wie an der Kasse angezeigt
          • PayPal: Falls Sie noch kein Konto haben, können Sie während des Einkaufs bei uns eines erstellen
          • Apple Pay, Google Pay, Samsung Pay

          Bitte beachten Sie, dass Ihre Rechnungsadresse mit der Adresse auf Ihrem Kreditkartenauszug übereinstimmen muss.
          Wie kann ich meine Bestellung verfolgen?

          Sobald Sie Ihre Bestellung online aufgegeben haben, können Sie im Bereich „Mein Konto" die Details des Kaufs einsehen, die Vorbereitung verfolgen und Versandaktualisierungen einsehen.