Returns & Refunds
Returns: We want you to be satisfied with your purchase. If you still want to return an item, we offer a straightforward return process:
- Return period: You can return your items within 30 days of receipt.
- Conditions: Items must be unused, unworn and in their original condition. All tags must still be attached.
- Return form: Fill out the return form included with your order or download it from our website.
- Packaging: Pack the items securely, together with the completed return form.
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Return address: Send the package to our return address:
Online Shop Tchamou
Wilhelmstr.41
72764 Reutlingen
Germany
- Shipping costs: Return shipping is the responsibility of the buyer unless the item is damaged or defective.
Refunds: Once we have received and inspected your return, we will initiate the refund:
- Processing time: Returns and refunds may take up to 14 days to process.
- Refund method: The refund will be processed using the original payment method used. Depending on your payment provider, it may take a few days for the refund to appear in your account.
- Notification: You will receive an email once the refund has been processed.
Exchange: If you would like to exchange an item, please proceed as follows:
- New order: Place a new order for the desired item.
- Returns: Return the item you wish to exchange in accordance with the return policy above. We will refund your money once we have received and inspected the return.
Damaged or faulty items: If an item arrives damaged or faulty, please contact our customer service immediately. We will offer you a solution as soon as possible:
- Email: contact@ttcham.com
